Causes and consequences of psychological contracts among knowledge workers in the high technology and financial services industries
Authors: Patrick C. Flood; Thomas Turner; Nagarajan Ramamoorthy; Jill Pearson
The International Journal of Human Resource Management, Volume 12, Issue 7 November 2001 , pages 1152 - 1165
Title: Performance-based incentives in knowledge work: are agency models relevant?
Author: Robert D. Austin, Patrick D. Larkey Email author(s)
Address: Harvard Business School, USA. H.J. Heinz III School of Public Policy and Management, Carnegie Mellon University, USA
Journal: International Journal of Business Performance Management 2000 - Vol. 2, No.1/2/3 pp. 56-71
Abstract: The economic importance of ''knowledge work'' has become widely accepted. Less widely accepted are the changes knowledge work requires in how we manage performance. This paper explores the differences between knowledge work and more traditional physical and managerial work, in the context of economic agency models, the most rigorous extant theoretical representations of how to manage performance. Assumptions derived from the characteristics of knowledge work are used to extend agency models. The conclusions about how to manage from this extended model are different from the conclusions of traditional agency models. Linking measured performance and compensation - a common recommendation that arises from interpretations of agency theories - is effective in knowledge work contexts only if knowledge workers are intrinsically motivated. We conclude that agency models and recommendations derived from them are relevant only to the extent that they employ modified assumptions consistent with the distinctive characteristics of knowledge work and knowledge workers.
Keywords: agency theory; knowledge work; motivation; principal-agent theory; skills.
Knowledge tasks and teleworking: a taxonomy model of feasibility adoption
Authors: Pérez M.P.; Sánchez A.M.; Carnicer P.d.L.; Jiménez J.V.
Source: Library Hi Tech News incorporating Online and CD Notes, Volume 6, Number 3, 2002 , pp. 272-284(13)
Journal of Knowledge Management, 2002
Publisher: Emerald Group Publishing Limited
Knowledge Work and Information Technology
http://citm.haas.berkeley.edu/publications/papers/wp-1028.pdf
Ten principles of knowledge management and four case studies
TH Davenport - Knowledge and Process Management, 1997 - doi.wiley.com
A Theory of Task/Technology Fit for Mobile Applications to Support Organizational Processes
http://www.business.uiuc.edu/Working_Papers/papers/02-0124.pdf
Uncertainty-tolerant design: Evaluating task performance and drag-and-link information gathering for …
S Attfield, A Blandford, J Dowell, P Cairns - International Journal of Human-Computer Studies, 2007 - Elsevier
http://linkinghub.elsevier.com/retrieve/pii/S1071581907001693
